Delivery Terms

All orders over £25 are free.

Orders below £25 are subject to a £3.99 shipping charge.

All orders are sent on a 48 hour tracked service.

Under normal circumstances orders are shipped within 24 hours, except on Sundays and public holidays.

Orders will be dispatched only once payment is complete.

Please ensure you use the correct delivery address, we will not be able to change the delivery address once you have placed your order as orders are processed very quickly.

Refunds & Returns

As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email to arrange collection of the item. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice.

Please note that you are liable for the delivery costs of returning the item to us. Please send any request for withdrawal, with your details, to the following address:

Clearwave Health Ltd.
7 Bell Yard, London, WC2A 2JR
Email: info@clearwavehealth.com

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 (twenty-eight) days from your notice. The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the shipping costs.

We will give you a full refund of the return charge, if you had to return the goods because of our mistake. These terms do not affect your legal statutory rights.